Refund policy

Thank you for choosing our products. This Refund & Return Policy (the “Policy”) governs purchases made through our website and applies to all transactions unless otherwise stated in writing by an authorized representative of the company. By placing an order, you agree to be bound by the terms set out below.

Orders are processed promptly. We review each order for accuracy and quality control prior to fulfillment. Estimated processing and shipping timelines are provided on the product pages and may vary depending on stock availability, customization requests, and carrier performance. Customers are responsible for verifying address and contact details at checkout; we are not liable for delays or non-delivery due to incorrect information supplied by the customer.

If a product is lost, stolen, misdelivered, or delayed after being handed to the carrier, the customer must pursue resolution with the carrier. We will provide supporting documentation when available, but we cannot be held responsible for carrier failures, third-party theft, or force majeure events including but not limited to natural disasters, strikes, customs delays, or governmental actions.

Products are inspected prior to dispatch. In the event of a manufacturing defect, incorrect product, or damage in transit, the customer must notify us within 48 hours of delivery. The notification must include: order number, date of delivery, clear photographs of the product and packaging, and a concise description of the issue. Claims submitted without photographic evidence or submitted after the 48-hour window will not be eligible for review.

After receipt of a valid claim, we will investigate and, at our discretion, offer one of the following remedies: replacement of the defective item, repair (if feasible), or a one-time store credit equal to the item’s pre-tax value. Any replacement or repair offered does not constitute an admission of liability and is offered solely as a remedy at our discretion. Shipping costs for approved replacements or returns will be handled as specified in our response to the claim.

We provide optional add-on services at checkout (e.g., shipping protection, extended care plans). Fees for add-on services are non-refundable unless otherwise expressly stated in the description of that service.

For clarity and to avoid ambiguity, please note the following: product color, texture, and finish may vary slightly from photographs due to device displays and lighting in photography. We strongly recommend reading item descriptions and specifications in full prior to purchase. Size, fit, and aesthetic preferences are subjective and do not qualify as defects.

We reserve the right to refuse service, cancel orders, or decline claims in cases of suspected fraud, misuse, or abuse of this Policy. We may modify this Policy at any time; changes become effective immediately upon posting. Continued use of the website or purchase of products after changes are posted constitutes acceptance of the revised Policy.

All sales are final. Returns, exchanges, cancellations, and refunds for change of mind—whether due to preference, fit, color, style, or buyer’s remorse—are not accepted. This includes purchases resulting from misunderstanding of product descriptions, image variance, or mistaken ordering. By completing checkout you acknowledge and accept that no refunds will be issued for change of mind or subjective dissatisfaction.

If you believe your situation warrants special consideration, contact our support team with full details. Submission of an inquiry does not imply eligibility for a refund or replacement; each inquiry is assessed case-by-case and resolved at our sole discretion.

For questions or to submit a claim, email our support team with your order number and documentation.